Our Contact Details:

ARC Returns
PO BOX 42567
London
E1 2WP
United Kingdom

Customer Care Email address: care@arcuk.org

Security

We have taken steps to avoid the loss, alteration or misuse of the information you provide us. When you submit sensitive information through the Website, your information is protected both online and offline.

We promise to protect your personal information. Any page at Arcuk.org that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents, payment gateways and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information. We receive information needed to process and ship your order.

Within Arcuk.org, your information is kept on password protected, limited access computers. Wherever possible and applicable, Arcuk.org computers reside behind a firewall that maintains controls on access to the system from both our internal employees, network and the Internet.

Your Privacy

Arcuk.org are totally committed to protecting the privacy of our site visitors and customers. The Arcuk.org team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.

Your Consent
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.

Communication & Marketing
By becoming a customer of a Arcuk.org and providing Arcuk.org with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Arcuk.org the products & services we offer are mainly regarding our campaign and similar peace campaigns, literature, events and products, etc.) which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.

Opting out of Communication
All Arcuk.org members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and/or selected third parties we recommend you opt-out by visiting ‘E-Mail Notifications’ in ‘My Account’ on the Arcuk.org website. You can access ‘My Account once you register and login. Simply register/login to Arcuk.org and you can then tailor the communications (emails, postal, telephone) you would like to receive.

Site Statistics
We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required to advance our campaign. We may gather data regarding the visitors to our site using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Arcuk.org uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Checking your details
If you wish to verify the details you have submitted to Arcuk.org you may do so by contacting us via the e-mail address, telephone number or address given above. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

Deleting your details
You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

 What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Arcuk.org, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Contacting us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Arcuk.org team, who will be delighted to answer any questions you may have.