Delivery Information

United Kingdom

For music downloads, these delivery charges do not apply; an email will inform you how to download your tracks.

For UK locations items are despatched using Royal Mail first class Most First Class  items arrive by the next working day. You can add UK Recorded Signed For to your shopping cart.  You will have to sign for the items, your items are covered for up to £28 compensation (in the unlikely event of loss or damage) and you can easily use Track and Trace at www.royalmail.com to confirm delivery of your item, or call 0845 9272 100.

Costs are calculated by weight according to the table below:

Worldwide

For music downloads, these delivery charges do not apply; an email will inform you how to download your tracks.

For European locations items are despatched using Royal Mail airmail. Over 1400 scheduled flights and 85 airlines are used to make sure your mail gets there fast. The aim is to deliver to European destinations within three working days and worldwide within five days.  Please note that delays can occur in customs, and these delays are beyond our control. You can add International Signed For to your shopping cart.  You will have to sign for the items, your Recorded items are covered for up to £30 compensation (in the unlikely event of loss or damage) and you can easily use Track and Trace at www.royalmail.com to confirm delivery of your item, or call +44 845 9272 100.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Costs are calculated by weight according to the table below:

 Returns & Refunds

Returns address:

ARC Returns
PO BOX 42567
London
E1 2WP
United Kingdom

Returns and Customer Care Email address: care@arcuk.org

Return or exchange an item
If your item is faulty or  is not what you originally ordered, please e-mail us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. To return the item please complete the form on the back of your invoice and send both the invoice and the items in their original condition, to the returns address above. within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different item if preferred.  For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from ARC, for a full refund.  Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to care@arcuk.org , or by post to the address above. Once you have cancelled your order, the invoice and goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We will not consider that you have taken reasonable care for the goods if they are not in a condition in which they can easily be made ready for re-sale. In particular, this will be the case if   the goods have been used in a way or to an extent beyond what you would reasonably expect to see if purchasing the goods in a shop.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.